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Frequently asked questions
Placing an order
If you wish to place an order, please just proceed as follow:
- Select delivery country (on the top left of our site).
- Add any item you would like to buy to the basket (select size/colour and click on ADD TO BASKET).
- Once all products you want to buy have been added to the basket, please click on the basket (on the top right of our page) and choose delivery option.
- Click on PROCEED TO CHECKOUT.
- Please fill in all required information for delivery IF YOU ARE A NEW CUSTOMER and finish your order by selecting payment.
So automatically your account has been created and you can always log in to MY ACCOUNT by using your e-mail and chosen password. You will also receive an order confirmation as well as any details regarding your order per mail.
Once you've completed the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the purchased items. You can print this receipt for your reference.
You will also receive an order confirmation per e-mail and you can also find all order details by logging in to MY ACCOUNT by using your e-mail and chosen password.
We offer a great range of items, most of them are in stock in our logistic centre and others must be ordered on demand. When selecting an item, there will be a delivery date shown. If the item is in stock, you will find the information directly next to the delivery date. The delivery date is calculated by product availability and shipping time. Thus, the delivery date is calculated by our experience with each supplier and chosen delivery company. If you order several items in one order, the delivery date will be calculated by availability of all of them.
Please keep in mind that the delivery date is only a reference, as it is determined to product availability, the delivery service chosen, as well as payment. The estimated delivery date doesn't take into account weekends and local public holidays. We do our best to comply to the given delivery dates and will inform you immediately if despite our efforts your order will suffer any changes or delay. We kindly apologize and appreciate your patience.
As an official retailer of all our offered products, we must respect the given retail prices by the brand. If you find a better offer from another authorized web shop, please fill in completely the Minimum Price Guarantee form available at the product page. We will happily offer you the same price, if all following conditions are met:
The offer is from an official and authorized retailer of the mentioned brand. Any auction sites including eBay, amazon, Yahoo Auction, etc. cannot be considered.
The characteristics of the product must equal TOTALLY with the one offered by us, including the following: Brand, Model, Reference and Version, Options, Size, Colour, Availability etc., as well as any other conditions that could affect the final price like shipping costs, special offers, etc...
Shipping and delivery
In MY ACCOUNT you always have access to all your orders, correspondence with us, returns, and you can change any preferences of your newsletters, contact us directly or rate your bought items to obtain BriteCoins.
When placing an order, your account will be automatically created and you can always log into MY ACCOUNT by using your e-mail and chosen password.
When placing an order, you can choose your delivery option once you have added all items to the basket. We will ship your order with the selected courier service and you will receive all the tracking information by email.
You can also always find all information regarding your order by logging into MY ACCOUNT.
We work with transport companies that care about the environment, if you want to know more click here.
If there is nobody to receive the parcel, the driver will either attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot.
If you have not received your parcel, the driver may have left a delivery notice stating the location of your parcel. Please follow the instructions left by the driver.
You also can contact the courier to have more details about your parcel:
- Parcel Force (United Kingdom): 0344 800 4466 or Click here
- Royal Mail (United Kingdom): Click here
- USPS (USA): 877-569-6614 or email firstname.lastname@example.org
- DHL (Worldwide): Click here
- UPS (Worldwide): Click here
- DPD (Worldwide): Click here
- For all other countries, please contact your local post office, we put at your disposal a list of carriers Click here
Don´t worry! All orders are insured by the carrier's insurance, in case you don't receive your order you have the refund guarantee.
We may have the parcel returned to us because the courier was unable to deliver the parcel to your address.
If the parcel could not be delivered within 2 weeks, it will be returned to us. If we receive your parcel returned, it may be for the following reasons:
- The address is incorrect.
- No one has been able to pick up the parcel during the 2 week period at the collection point.
- The parcel has been refused by the customer. For orders shipped outside of the European Union, any parcels returned to us due to the customer refusing to pay local duty will be refunded LESS the original shipping costs.
YES! Your shipping address may be different than your billing address. When ordering please make sure that you enter your correct and complete addresses. The address in the billing information should match the address that is associated with your bank card.
Case 1: when placing your order:
Before finishing your order, in the product page and in the shopping basket, we indicate the date of delivery of your order in your home address.
Case 2: when preparing your parcel:
If your order has all the items available and when preparing your order we found a stock error, we will send you the items we have and we will refund the money of the missing item.
If the driver completed the delivery, then the package´s tracking status or a delivery notice should indicate where your driver left the package. Shipments that don´t require a signature can be left in a safe place at the driver´s discretion. This could include the front porch, side door, back porch, or garage area.
If the tracking status indicates that the driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a delivery notice that indicates where the shipment was left (for example, a neighbor´s house or leasing office).
Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.
If you still cannot locate the package, contact the shipping company directly. Shipping companies have their internal systems that can check the delivery status.
Finally if the shipping company confirms that the parcel was delivered and you suspect that the package may have been stolen from an apartment building, the mailbox or the doorstep of your house, you have to report the theft to the police. Please send us a copy of the police report so we can start the claim process with the shipping company.
In order to submit the claim, please log into MY ACCOUNT, select the order, click on Contact and finally choose the option: I have revised the tracking and I have a problem with the shipment of my order.
Returns and refunds
You can return any item within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). We only ask you to please log in to MY ACCOUNT. Please find all further information here: returns.
From Spain you can make a return using Punto Pack, the return label cost starts from 4.99€.
Mondial Relay: this service is available for the following countries: Belgium, France, Luxembourg and Monaco, the return label cost starts from 7.99€. Remember that the price of the return depends on the weight of the items being returned.
GLS: this service is currently available for the following countries: Austria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Lithuania, Latvia, Netherlands, Poland, Slovakia, Slovenia and Sweden. For Italy, Romania, Portugal, Bulgaria and Greece, you can use Spring. Remember that the price of the return depends on the weight of the items being returned and the price varies from 7,99€.
If you are returning from the United Kingdom, you can use Royal Mail (Spring). If the carrier you have used for the shipment of your order has been another, the package must be shipped at your cost with the carrier of your choice.
For customers located OUTSIDE the European Union or countries not listed above, we suggest using DHL as we have a special agreement with them. With DHL, your shipment will be dispatched quickly and efficiently.
For any return you can print the return label directly in MY ACCOUNT.
Please log in to MY ACCOUNT. Please return items in their original packaging. Returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box and be returned in perfect conditions (unused, with labels, in original packaging). Please use a new parcel/packaging to make sure that no labels or duct tape will be attached on the original product packaging. Attach the return label on the outside of the packaging and send the parcel to the address indicated on the return label.
Once your return is received and inspected by our Returns department, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Of course, we will directly inform you per mail, once your refund has been proceeded. Please find all further information here: returns.
If for any reason you no longer have this packaging and you would like to return an item, please contact us in advance.
Please return items in their original packaging. Returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box and be returned in perfect conditions (unused, with labels, in original packaging).
When the delivery is made, it is important that you examine the package for signs of damage, loss, or theft. If the package is open and/or damaged (the security seal is broken), and the contents also appear to be damaged, be sure to open and check the contents with the delivery driver.If the contents are indeed damaged or the package is incomplete the customer must refuse the order. Be sure to contact customer service to report the incident. The driver´s verbal acknowledgment cannot be used as proof of your claim.
For high-value items, we strongly recommend recording a video while opening the package so that, in the event that you need to file a damage claim, you can successfully prove the damage or missing items. Claims may be rejected if they are submitted without photos or videos taken at the time of delivery showing the damaged package or demonstrating the loss of the items, and/or without a copy of the report completed by the driver at the time of delivery, and/or without an invoice or receipt proving the value of the goods. You must send us your claim in writing within 72 hours of the date of delivery. We cannot accept or process any claims for deliveries over 72 hours. To submit your claim, go to MY ACCOUNT, select the order, click on Contact and finally choose the option: I have checked the tracking and I have a problem with the delivery of my order.
Payment and pricing
We make your shopping easier, purchases can be financed through the online payment system Klarna. Klarna is a payment system that includes three payment methods: payment instantly, payment after trying the product and payment in installments. Klarna is available in the following countries: Sweden, Finland, Norway, Denmark, Germany, United Kingdom, Austria, Spain, Italy, France, Poland and Switzerland. To pay with Klarna follow the steps below:
Step 1: add products to your cart and select ´Klarna´ when you checkout
Step 2: enter some personal details and you will instantly know if your payment is approved
Step 3: Klarna will send you an email confirmation and reminders when it is time to checkout and you can manage your orders and payments through the Klarna app.
For more information make: Click here.
For customers in the United States, United Kingdom and France, purchases can be financed with Paypal, for more information make: Click here.
We offer several payment methods, all of them are assured by Stripe, who guarantees the security of your payments. Our main payment methods are PayPal, Credit and debit card, Klarna, Apple Pay, Google Pay and DIRECTebanking. Please keep in mind that offered payment methods may vary by the country of destination. Once all items have been added to the basket and you have already selected the courier, all available payment methods for your destination country will be shown.
For online payments made by Credit and debit card, the ´Secure Socket Layer´ (SSL) security system is used, which allows encrypting your banking information when on the network.
YES! All purchases in our website are guaranteed maximum security! Tradeinn takes internet payment security very seriously.
When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.
Please verify that your credit card number and expiration date are correct. Also, please note that we accept Visa, MasterCard, JCB, American Express and Maestro for credit card payments.
Sometimes your bank can hold the money on your card during a security time, to make sure that you really want to make the purchase. This is especially common if you do not shop online very often; If you have tried to make multiple purchases in a short period of time; Or if your card is very new.
We recommend that you call your bank to notify them that you have tried to buy from an online store. This way they can confirm your identity and enable its use. In any case, if the error messages come from your bank and not from our store, we recommend that you call your bank first to get more information about it.
- For orders being shipped to countries within the European Union, VAT is already included in the product prices you see on our website.
- For orders being shipped to countries out of the European Union, no VAT and no sales tax will be included in the product prices you see on our website and you will not be charged any taxes by us. However your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. The courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office, which will happily assist you with further information.
No, the price on our website will be the final cost to you. There will be no additional VAT or duty charges requested on delivery by our carriers. We have done all we can to prepare for Brexit in the best way possible to offer the best experience for the customer.
NO! but for orders being shipped to countries out of the European Union, no VAT and no sales tax will be included in the product prices you see on our website and you will not be charged any taxes by us. However your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. The courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office, which will happily assist you with further information.
For orders shipped to the European Union, the price on our website will be the final cost to you. There will be no additional VAT or duty charges requested on delivery by our carriers.
For the United Kingdom, the price on our website will be the final cost to you. There will be no additional VAT or duty charges requested on delivery by our carriers.
ONLY for orders shipped to outside of the European Union, you may be charged customs duties and taxes for something you bought in our store. The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products.
To avoid any unforeseen surprises, please pay attention to the following:
- Contact your local post or customs office to find out more about your country's customs duties and taxes.
- Import duties, taxed or other customs-related charges are normally collected by the shipping company upon delivery. Import duties and handling fees are not BriteSooper responsibility. Customs duties and taxes are never covered by BriteShopper. If you refuse to accept delivery and we have to get the product returned to us and you will have to pay the courier and any duty costs out of any refund we make to you.
- BriteShopper is not responsible for delays caused by the customs department in your country.
Below are some helpful tips: There are no laws that prevent you from placing smaller orders to fall under the import duties threshold, just check the limit to avoid customs and duties.
- Australia: If the value of your order does not exceed AUD1,000, there is no duty, tax or charge payable at the border. For goods valued over AUD1,000, you will need to complete an Import Declaration and pay duties, taxes and fees at the border.
- Brazil: According to Decree-Law No. 1.804/1980 it is foreseen to charge customs duties on imported goods exceeding US100 or its equivalent value in other currencies. For orders over USD500, a Simplified Import Declaration (DSI) is required. For this, you can use Importa Fácil Correios, a Correios solution for imports up to USD3,000. The import tax rate is 60% of the value of the product plus shipping and insurance, according to the provisions of Ordinance MF 156/99 in its article 1. The value of the tax cannot be higher than 60% of the value, nor exceed USD3,000. To find out if your package has been taxed, simply track it (https://www.correios.com.br/). The delivery status will be as: ´Customs Inspection Completed´. Then, all you have to do is access the Correios Minhas import website to find out if the import tax was charged. Postal clearance: The amount is set at BRL15 (fifteen reais) for an imported international order, regardless of whether they are taxed by the Internal Revenue Service.
- Chile: If your order has a value of up to USD30, it is free of customs duties and VAT. For purchases above this value there is a customs duty (6%) and value added tax (VAT).
- Hong Kong: Hong Kong is a duty free destination. No duties or taxes are collected.
- Israel: If your order is less than USD75, you will not pay any taxes.
- Japan: Please note that when the total Customs value of commercially imported goods is 200,000 yen or less per import, the simplified duty rate of 5% applies.
- Malaysia: If your order does not exceed RM500 including shipping costs, the order is exempt from duty. However, if your order exceeds this value in general, the import duty rate in Malaysia starts from 5% of the value of the shipment.
- Mexico: If your order is less than USD50 you do not pay any tax. If the value of the package is greater than USD50 and less than or equal to USD1000 a 16% tax is applied. If the value of the package is greater than USD1000, it is necessary to hire a customs broker to process the release of the package.
- New Zealand: If the value of your order is not more than NZD1000 no customs value is due. There is nothing additional you need to pay for your items to arrive.
- Russia: If the value of your order is less than 200€ and 31Kg per package, per person (not per month), are not subject to duty.
- Singapore: If your order is less than SGD50 (Singapore Dollars) you are exempted from paying taxes. For orders above this value the customer will have to pay a Singapore customs tax.
- Taiwan: If your order is less than TWD3000, it is exempt from duties and taxes.
- The Philippines: If the value of your order does not exceed PhP 10,000.00 you are exempted from paying taxes, for orders above this value duties and taxes are imposed on all goods.
- UAE (Arab Emirates): If the value of your order does not exceed 300 dirhams, it will be exempt from customs duty. For orders exceeding 300 dirhams a tax of 5% of the CIF value of most products is payable.
- USA (United States of America): If the value of your order is less than 800 USD, no duties or taxes will be required.
The BriteCoins are our loyalty points for our clients. You can add BriteCoins to your account by purchasing items in any of our stores, following us on our social networks, and earn more BriteCoins by reviewing the items you have purchased. Take advantage! and earn BriteCoins
BriteCoins can be redeemed on your future orders as a discount. To learn more about BriteCoins: click here.
PayPal is a payment method for online purchases which offers you to pay quickly and more securely with just an e-mail address and password or mobile number and PIN. No need to re-enter your card and delivery details every time you check out.
PayPal does not only offer you a secure and fast payment solution, but also allows you to send money almost anywhere in the world in seconds.
You can now have free returns on orders paid with PayPal! This means that if you want to return an unwanted item, the shipping costs of sending it back to us will be refunded by PayPal directly in your PayPal account. You need to activate this promotion before making a purchase in order to qualify.
Please read the following terms and conditions before proceeding: Click here
Klarna is an online payment system that includes 3 forms of payment: instant payment, payment after delivery and payment in installments. Klarna is available in the following countries: Sweden, Finland, Norway, Denmark, Germany, United Kingdom, Austria, Spain, Italy, France, Poland, Switzerland and Portugal. To pay with Klarna follow these steps:
Step 1: add products to your cart and select ´Klarna´ when you check out;
Step 2: enter some personal information and you will know instantly if your payment is approved;
Step 3: Klarna will send you an email confirmation and reminders when it´s time to pay and you can manage your orders and payments in the Klarna app.
To learn more about Klarna : Click here
Changing or canceling orders
If you change your mind about your purchase, you have the option to cancel your order. As long as your parcel has yet to be picked and packed in our warehouse, you´ll have the option to cancel. To cancel your order, log in to your account and click on ´Cancel order´ or ´Remove product´. If the ´Cancel order´ option is no longer available, it means your order has been processed in our warehouse and it´s unfortunately too late to cancel it.
If you have already received your goods then you may return them, please log in your account.
Returns policy BriteShoper Marketplace
It is the new distribution platform of the BriteShopper group, of which the best brands and specialised sellers in the market are part, putting at your disposal its catalogue of products so that you can access the best offers in sports equipment, electronics, fashion, children´s products and household products.
At BriteShopper we have thought about the needs of our customers and in order to improve your shopping experience, in BriteShopper Marketplace you will find more alternatives and variety of products.
Our goal is that you can find everything you are looking for in one place at the best price. On BriteShopper Marketplace you will find thousands of new products with the confidence of BriteShopper. Smart Shopping!
To buy on BriteShopper Marketplace you have to follow the same steps as when ordering on as the shopping basket is the same for all products:
1.Select the country of delivery (at the top left of our site).
2.Add the item you wish to purchase to your basket and click on ADD TO BASKET
3.Once all the products you wish to purchase have been added to your basket, click on the basket (at the top right hand side of our page) and choose the shipping option
4.Click on FINISH ORDER
5.Complete all the information required for delivery IF YOU ARE A NEW CUSTOMER and finalise your order by selecting your payment method.
6.This way, your account is automatically created and you can always log in to MY ACCOUNT using your email address and chosen password.
7.If you have purchased from multiple sellers you will receive an email from each seller with details of your order. From your account you will be able to track your order and contact the seller.
8.When you receive your order mark it as received and don´t forget to rate the seller, your opinion is very important to us.
You can make a return through BriteShopper Marketplace as long as the item(s) is/are in perfect condition (unused, with tags, in its original packaging).
Contact the seller via MY ACCOUNT and they will tell you how to proceed with the return.
Steps to follow:
1.Log in to MY ACCOUNT
2.Select the item to be returned and click on Return the item
3.Leave a message to the seller with the reason for returning the item
4.The seller will contact you within 48 hours with instructions on how to return the item via email.
If you are not satisfied with any of the products you have purchased, you may return the product within the days set by the seller for the return of the product.
Each seller has its own return policy. You can check it on their seller's page.
You must inform the seller that you want to return the product, you cannot return the product without first consulting the seller.
If the seller does not answer you within 48 hours you can open an incident and if in 5 days he does not contact you we will contact the seller to resolve the incident.
You can contact the seller through MY ACCOUNT once you have placed an order.
Simply go to MY ACCOUNT and enter your user name and login.
In the section contact the seller you can leave your query. The seller should get back to you within 24 hours.
You can request an invoice from the seller from MY ACCOUNT Contact seller and from the drop-down menu Request an invoice.
Other useful information
We put at your disposal our customer service team, to answer your questions or requirements, you can contact customer service through WhatsApp , chat , or you can also contact our team by sending an email to email@example.com.
We would kindly invite you to rate your item/s by writing a review on our website, with which you will earn 20 BriteCoins for your next order. This way, you are helping other customers to make the right decision and earn CoINNs for your next order. To rate your item/s please log in to MY ACCOUNT by using your e-mail and chosen password. Then select the order and choose the item/s you would like to rate and click on Write a review. Once we could validate your review, you will automatically receive 20 BriteCoins on your account.
As an official dealer of each brand we sell, all our offered items are covered by a 2 years manufacturer´s warranty. All products sold on our website are genuine. We only trade with reputable manufacturers who provide the highest quality of products. We do not sell fake, counterfeit, or replica goods.
If you want to make a complaint about your order we detail below the procedure you must follow in each case:
If you have received a wrong, damaged or defective product, you must make a return request through MY ACCOUNT. Enter in the section MY ORDERS and click the button ´return order items you want to manage. We will ask you for more details such as the specific reason for the claim, a description and photos of the error damage or defect, for our returns team to review your request.
For more information on how to initiate your claim: Click here
If on the other hand you still haven't received your order, can't locate your package or other type of complaint, we put at your disposal our customer service team who will assist you through WhatsApp, chat or by sending an email to firstname.lastname@example.org.
The refurbished products are those that may have damaged packaging or not have the original packaging, may have been slightly damaged in storage, transport or while being handled or have been returned.
Before being offered for sale again, all products are fully checked, so that we are sure that they meet what is expected of them and are in perfect working order. Of course, the price of the reconditioned products is lower than that of a new product and also they enjoy a legal warranty of one year.
The products with defects or aesthetic damage, are not affected in terms of basic functionality of the product. To help you understand the condition of the product you will find more information in the product description and you will be able to see the exact notice of the reason to qualify it as a refurbished product so you can make a decision.
All refurbished products are covered by a warranty of 12 months (one year).
Some products are entitled to be repaired under warranty, in which case they will be repaired by an authorized expert.